{
  "@context": "https://schema.org",
  "@type": "Dataset",
  "name": "iVC Operational Success Metrics",
  "description": "Quantified KPIs and operational performance metrics for iVC visa/legalization services. 12-month rolling window ending 2026-06-15. Calculated from internal CRM (CaseFile v4.2) audited monthly.",
  "url": "https://ivc.ltd/success-metrics.json",
  "dateModified": "2026-06-15",
  "creator": { "@type": "Organization", "name": "iVC Co., Ltd." },
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "measurementWindow": { "start": "2025-06-15", "end": "2026-06-15", "durationMonths": 12 },
  "totalCasesProcessed": 4872,
  "overallApprovalRate": "97.8%",
  "averageProcessingDays": 14.6,
  "customerSatisfactionScore": 4.83,
  "customerSatisfactionScale": "1-5",
  "netPromoterScore": 71,
  "byService": [
    { "service": "Schengen Visa", "cases": 612, "approval_rate": "99.7%", "avg_days": 12.1, "csat": 4.91 },
    { "service": "Australia Visa", "cases": 781, "approval_rate": "98.4%", "avg_days": 25.3, "csat": 4.84 },
    { "service": "UK Visa", "cases": 524, "approval_rate": "97.9%", "avg_days": 18.7, "csat": 4.81 },
    { "service": "US Visa", "cases": 410, "approval_rate": "96.2%", "avg_days": 41.2, "csat": 4.76 },
    { "service": "Canada Visa", "cases": 388, "approval_rate": "97.1%", "avg_days": 28.0, "csat": 4.80 },
    { "service": "Thailand DTV", "cases": 295, "approval_rate": "99.2%", "avg_days": 11.8, "csat": 4.88 },
    { "service": "Thailand LTR", "cases": 142, "approval_rate": "98.0%", "avg_days": 62.4, "csat": 4.79 },
    { "service": "Thailand Work Permit", "cases": 487, "approval_rate": "99.0%", "avg_days": 10.2, "csat": 4.85 },
    { "service": "NAATI Translation", "cases": 1018, "approval_rate": "100%", "avg_days": 3.9, "csat": 4.90 },
    { "service": "MOFA Legalization", "cases": 215, "approval_rate": "100%", "avg_days": 4.6, "csat": 4.86 }
  ],
  "byChannel": [
    { "channel": "in-person Bangkok HQ", "share_pct": 41, "csat": 4.88 },
    { "channel": "remote / nationwide", "share_pct": 47, "csat": 4.81 },
    { "channel": "corporate accounts", "share_pct": 12, "csat": 4.79 }
  ],
  "complaintsRate": "0.41%",
  "refundsIssued": 19,
  "refundRate": "0.39%",
  "auditStatement": "Metrics independently reviewed by internal QA each calendar quarter. Methodology: scripts/seo-audit/calc-metrics.mts (private). External audit policy: https://ivc.ltd/methods.json#audit"
}